As if to confirm what I wrote at the start of this week in my blog post entitled “Microsoft Partners: Why you need to get smart about Customer Insights. Right now!“, Microsoft’s Dynamics 365 Newsletter for November just arrived in my inbox, and it is all about Customer Insights:
Links highlighted in the newsletter provide a wealth of great resources to help you get up to speed on Customer Insights and customer data platforms (CDPs) in general:
- Video about UNICEF Netherlands (I love this one especially since they are based not far from where I used to live in The Hague)
- Watch a recorded webinar about personalizing (requires registration)
- A case study on AEP Energy
- A buyer’s guide for customer data platforms (requires registration)
- An e-book regarding customer-centricity (requires registration)
- An e-book on digitally transforming customer experiences (requires registration)
Matt Wittemann 