With the 2019 Wave 2 release rolling out from the Microsoft Business Applications Group and all of the surrounding fanfare of announcements and updates, and with Microsoft Ignite coming to a close this week, partners in the Dynamics/Power Platform space have a lot to digest this month. Let me take this moment to help youContinue reading “Microsoft Partners: Why you need to get smart about Customer Insights. Right now!”
Category Archives: Microsoft Business Applications
Use Power BI to Collect Unstructured Data from the Web
Follow the steps in this article to learn how to scrape data from websites, structure it in tables, and use it in a Power BI report. In this example, I show how to create a Power BI calendar of events that draws data from two publicly accessible websites. This is one of my favorite waysContinue reading “Use Power BI to Collect Unstructured Data from the Web”
Measures: Extracting Insights from Customer Insights
A continuation of a series of posts diving into Customer Insights Looking at a Customer Card or the home screen dashboard in Customer Insights, one of the first things you’ll notice are the tiles that display various numbers, or measures, representing a customer’s interactions with your company. These might include things like a customer’s averageContinue reading “Measures: Extracting Insights from Customer Insights”
Customer Cards in Customer Insights
This post is part of an ongoing series on Microsoft Dynamics 365 Customer Insights. Check my blog feed for previous posts on this topic! After you have connected and unified your data, you can begin to build your customer card and enrich the customer profile using built-in functionality. Let’s take a look at how toContinue reading “Customer Cards in Customer Insights”
Unify Your Data in Customer Insights
Follow this series to explore Dynamics 365 Customer Insights.For an overview of Customer Insights, read the first post in the series here. The second post covers the topic of getting started and connecting your data to CI and can be found here. After bringing in your data and making sure that the types of dataContinue reading “Unify Your Data in Customer Insights”
Getting Started with Customer Insights
Follow this series to explore Dynamics 365 Customer Insights. For an overview of Customer Insights, read my previous post here. Customer Insights (CI) allows organizations to consolidate data from disparate sources in order to build a unified customer profile. It also applies pre-built AI models to help with matching customers across those data sources, andContinue reading “Getting Started with Customer Insights”
Dynamics 365 Customer Insights: CDP + AI = Huge Potential
Microsoft’s Customer Insights promises to democratize the power of artificial intelligence to create a holistic view of the customer. If you have not yet heard the term “CDP”, get ready to start hearing it a lot more in your conversations with customers and others in the CRM space. CDP stands for Customer Data Platform, aContinue reading “Dynamics 365 Customer Insights: CDP + AI = Huge Potential”
Matt Wittemann 